Jewellery

DO NOT RECOMMEND!! If I could give this 0 stars I would. My fiancé bought my engagement ring here about a year before he actually proposed to me. I was wearing it for about 2 months when one of the diamonds fell out of the band. No problem, he purchased the warranty. When we went in to get it repaired we were dealing with the same lady who sold him the ring. She told us without a certain piece of paper **(that she forgot to give him when he purchased the ring)** that she couldn't do anything and we would have to pay for the repair out of pocket. She then asked him if he had brought the ring in for its 6 month inspection. No. She never told him that he needed to do that and that it was sitting in the box anyways so nothing could have happened to it. She told him "we don't anticipate people keeping the ring for a year" and that "she couldn't help us" She didn't even attempt to do anything. So we left with my broken ring. We went to Mappins in White Oaks mall and the lady who helped us there found our information and had my ring sent out in 30 minutes. Why was it so hard at Masonville? The lady at masonville was lazy and rude! If you have to buy anything at Mappins, please go to White Oaks. So much consideration and kindness from the workers there! I will never go to this place again!

Staff is amazing

THE WORST SERVICE FROM PAKISTANI FOREIGNERS EVER !! THEY RIPP U OFF !!

I always go to smart gold when in need of selling gold as I know I always get a good deal and the owner is really experienced and will answer my questions and concerns on the spot.

Great store with unique canadian made gifts! Love the different displays and a great place to visit!

Great products loved what I bought but I am rating the store a one star for the poor customer service.

Pleasure to go here..staff helpful..wheelchair parking a bit far especially in winter

Buyer beware. While it might be licensed to sell Swarovski products as a distributor, this is not a licensed Swarovski boutique and there is a huge difference. You are unable to participate in the customer rewards program, and as such, there is no tracking of your purchase and the customer service is beyond abysmal. They do not have adequate stock levels so if you have been sold a faulty product (i.e. a bracelet with a faulty clasp that you failed to notice wasn't fully closing in-store because it was a gift) and simply want to exchange it for a new one, you will get a runaround explanation of how the product has to be sent back to Swarovski before a new one can be ordered and the wait will be 4-6 weeks. While you could easily order a replacement yourself from the actual Swarovski site and have the exact in-stock product delivered to your home within 4-6 business days, this store's no refund policy ensures they can sell you broken merchandise and leave you hanging as you quite literally have no other option. Will NEVER shop here again.

This store has FANTASTIC staff. Super accommodating, friendly and helpful. They fixed an issue that I had at the Masonville location with efficiency. And they weren't troubled with helping no matter how long it took. They also helped my fiancé pick out his wedding ring but since our wedding isn't until next summer they promised to give us a call whenever there were sales going on. Since then they've called twice keeping their promise and I am so impressed. I really appreciate all the work they've done to gain me as a customer! Please go here!

I bought a beautiful JK angel in the Harrison Hospital Gift Shop for my mother. I named her Olivia. I am inquiring as to whether the gift shop will display and sell them again. These angels are so lovely!

We recently sold a number of items of jewelry and worked with Judy at London Gold Buyer. Judy was very personable, and understanding given the sentimental value of some items. Judy is efficient, and certainly knows the business. Highly recommended!

Fantastic! We just found our jeweller! We are new in the city and after some questionable experiences with taking our jewelry to chain stores where they take them off site and back in two weeks; we decided it was time to find a local option. We met Jason and our experience was incredible. He has a passion for his craft and that comes across in everything he does. My wife and I were happy with his quick and excellent work, his recommendations, his prices but most of all his customer service. We took a five diamond white gold ring for resizing, a bracelet with an open ring to be fixed, and wedding bands for cleaning and maintenance. I will recommend him 100%.

Even though I was young and didn't look like I was going to buy they still treated me like a person and I had a great experince there. I don't know why it has such a bad rating. It was personally better than Pandora, Michell Hill, and Peoples.I got a beautiful rind at a great price. I also love that they have a reliable 3 year warenty on their jewlery. The assistant was very nice. She guided and gave me really good advice. Overall amazing!

Very helpful. Great service.

A true master of his craft, love that I can watch the whole process from start to end !