Furniture

Good quality good price and fast delivery!

Great store with awesome service

Amazing customer service! We have an odd shaped living room and we found a sectional that fit perfectly and was exactly what we were looking for plus more. Really great prices and pieces. Staff are friendly, knowledgable and go above and beyond. We will be returning customers!

Worst PLACE EVER!!!! i bought a bed they say it would take 2-3 weeks to ship i waited 5 months and got fed up as it still wasn't in asked for my money back they only gave me 70% back said it was restocking fee. The manager constantly lied and would play childish games to avoid talking to you very unprofessional. would not recommend anyone!

After I made a full payment , They told it takes up to 2 weeks to deliver the furniture, now almost 3 weeks and nothing deliver, and when I call the store, I have a new excuse every time I call. Very disappointed

I really enjoyed my experience at Big Comfort. They have many unique pieces, including good quality leathers (Natuzzi and others), and some solid wood items. Prices are generally high but to be fair they have good sales events throughout a year. I decided to purchase a floor model of a leather sectional couch, received an additional discount on top of steeply reduced price (discontinued model). Guys wrapped each section carefully when I came to pick it up. Thanks to Steven and Miranda for helping me out. Definitely will be back and also recommend this place!

It's a bit small, but it has a good selection for the size of the store.

Amazing prices and great service

Very nice staff. Show you all you options and respect your price point. Not pushy like many places and seems to have the best options and prices compared to the competitor.

We went here today to get a gift for our friend's baby shower, and for the most part, the whole experience was pretty subpar. We were not approached by any of the staff for help in the roughly 1 hour we had already spent in the store. A Filipina approached us near the end of our trip, but it was too little too late. We appreciated her attempt though, and thought that she's the only one that really cared in the entire store. With the lack of assistance, we asked the cashier if we could open the soother we got and see if/how it works, as the one we chose did not have a demo unit out. She said no, which was fine, we thought, with a gift receipt our friend could just return/exchange it should any problem arise. What really left us flabbergasted was when the cashier couldn't find the barcode to scan the item and had to open the packaging to find it, as apparently the instruction manual was covering the barcode. As we were paying, we noticed the cashier was having problems putting the package back together and close it properly, so her solution was to hastily place the item in a plastic bag and hope we didn't notice. We did notice, and asked her to put the packaging back together, or we could also grab another unopened one off the shelf and take that instead. We thought the request was reasonable, but at this point, having been caught red-handed in her deception, she was completely ignoring us. By the time we got another soother off the shelf and returned to the cashier, she literally had tape in her hand and was about to just tape the bottom of box closed. She begrudgingly accepted the other box we got, and after checking that it's the same product, shoved the box towards us and handed us our receipt, sans bag this time. We found it petty that she was all too happy to place the soother in a bag in an attempt to hide that she didnt properly pack the box up properly, but after being called out, would hand us just the box and receipt in deadpan silence, as if we somehow insulted her. Sorry, but the soother isn't for us, it's for someone else, otherwise we wouldn't have cared how much you mishandled the packaging.

The quality of the work is excellent, the price is really good. My only complaint is the speed. The owner is really skilled but I don’t think he has a lot of staff so you could be waiting a long time.

Curtis was great! He knows his stuff and treats his customers very well!

Great deals on reclaimed items. Ran by great people - we’ve had great service there as well.

is #1

I have been here twice, both times the staff were more interested in socializing with eachother than assisting customers. After 5 minutes looking at potential purchases without receiving assistance I left on both occasions.

Very bad customer experience. We purchased sofa back from Apr. and sales person said we could pay the delivery fee and in home set up once the delivery man at our house. We waited almost more than 6 months. Finally the sofa arrived. But the delivery guy can’t take the in home set up free at our house. They said we have to reschedule the appointment again after 2 weeks. This is so bad. We called the store. The store won’t help anything at all. Very bad experience !! They don’t care at all !!!

Good management!

This is my first time really spending a good chunk of money on furniture. Mattress, bedroom set, and a large couch. Sales rep was pleasant (we chose to come back and buy from him because the other two sales people were very direct and not polite) we did our deal and paid for our stuff, he informed us of many things on the receipt... But did not mention anything about the horrible return policy of this company, as well as their "not give a darn" attitude of customer service via phone. Our bedroom set showed up, we unpacked the heavy parts and found 3 items were severely damaged. (Broken drawer, snapped bed leg, and broken inside brace of dresser) we called for repair, and to have them unpack our stuff before they leave. They said no, they don't even quality check products before they leave facility, as per customer service rep, unless specifically asked to? Anyways, after the headache and broken backs we said we just want to return the whole set. They said no, says we can't, in tiny writing on the back of the receipt. Oh well, we are going to get our stuffed fixed hopefully next week and keep sleeping on the floor or couch, expensive lesson learned, and will avoid these big furniture places forever in the future.

Just bought a whole childs bedroom set for this Ashley store. Was a great time and very friendly and helpful staff helped us choice what we needed with a great deal. Good luck on the store move, we will be back soon to buy more furniture for the house. Thank you!!