Jewellery

Was gifted a ring from the Belleville location that needed to be resized. I was given a quote on price with the timeline being 2-3 days. I approved the sizing on Thursday Sept 21 and received a phone call on Monday Sept 25 asking if I wanted to send it for resizing. I stated that I had already approved the resizing of the ring, but no one had sent it out. I confirmed once again that I approve the resizing. I was again told it would be 2-3 days. An entire week passed and I didn't hear anything about it, so I took the time to call. I was told that they had run into an issue and the place that does their resizing couldn't size it down. They were attempting to contact the company to see if they could provide the ring in my size. Another week passed and I hadn't heard from them, so I called again. They said they still weren't sure whether the company would send a ring, or if they were going to send the ring away to a different company to be resized. Ultimately, it took 24 days for my ring to be resized. I was made to pay the maximum quoted price for the resize. And not once did I ever receive a phone call from them. Now, I have the ring and it's very pretty, but the gold is scratched, the colouring is uneven, and it's slightly bent. Very unsatisfactory experience.

Great place family-owned

They are the best beautiful jewellery and wonderful staff and Steve is the best

Have always had good experiences with this business

WOW....what can I say. I went in last week to pick out a few things for my wife's Christmas gifts. Cassie was amazing to work with. Even thou I spent more then I was planning too.... LOL....it was well worth it! My wife was extremely happy with Cassie choices in bracelet and the charms. Happy wife means happy life. Thank you Cassie.

Yesterday I visited your store in the Lansdowne Mall and was disappointed with the service experience I received. This week being Valentine's I went in to look at a piece of jewelry I wanted but was surprised that it took at least 4-5 minutes to even be acknowledged! There were 3 associates in, it was approx. 12:00, one lady was with a customer, the other putting a necklace away and the 3rd in the corner on her cell phone texting. Just as I was about to walk out, the associate who was putting the jewelry away approached me and asked if I needed assistance. At that point, I wanted to say no but I was very interested in the one particular piece so I stayed. During the time the piece was presented and the particulars were discussed, I never once felt appreciated for coming in to do business in your store. So I thanked the lady and left. As I walked to the other side of the Mall to Charm, I began to stew about how I was treated and wondered if I didn't have my snow boots and coat on if I would have been treated differently, I may try that just to see if there is a difference...maybe not. The staff at Charm were very inviting and pleasant to deal with, had the exact same piece that I was looking to purchase and it was then I decided, they want my business, made me feel happy about the purchase and therefore I will buy from them. Since I myself am in the Customer Service business, I felt that I should share my experience with you so that you can take a look at your practices and perhaps make some positive change in your store. I would..it cost a sale, a customer and a review for the lack of smile and professionalism.

I went to purchase some items from your store and when I was there I dealt with Maureen, she was rude, snappy and I overheard her talking about some other customers to her staff and it was extremly rude, would not reccomend her, or the store to anyone, one of the worst experience, this would be a 0 star if I could give a 0 star.

Excellent Customer Service. James was very friendly, fair and very professional. Was very surprised what he offered me what I brought in and was just thrilled with the offer. Thank you very much.

There is a lot of silver selection, I found most of the "gold" was actually gold plated silver... So it's good if you like silver! The prices are also steep, especially for stainless steel and silver. I'd say go to People's for your value to be honest.

Compared to most of the other pawn shops in London, B/Back is like an Apple Store. I've been in some nasty pawn shops, this place is clean and professional with high quality products.

Would not recommend this store. Very rude and ignorate employee that works there, she likes to try and get with everyone's boyfriend's or husband's when they come in.

Irregular hours, hardly answer the phone, and just bad service. Hors on Entrance say only 12 7!!!

Amazing! They did a quick fix on a necklace for me at no charge! And then gave me an amazing deal to fix my ring. I found my new favourite jeweller and I will recommend them to anyone!!