Jewellery

They have a good clothes selection but at the counter I was purchasing a car air freshener for $1.50 and the cashier said there was a promotion where I could get another object from a certain shelf for $1. I selected an eyelash curler, asked if it counted and she said yes. They do not show you the items' prices as they get scanned in. It wasn't until I got home that I realized she charged me $4.50 for the eyelash curler and gave me the air freshener that was $1.50 for $1.00. And the curler was final sale so who knows if I'll be able to return it! Very upsetting to be tricked into spending $5 on an extra item to get $0.50 off an air freshener.

They promote an embossing service, but don't actually have a machine to emboss. I asked why and they got defensive saying that all stores must have the same advertising regardless of whether they can offer the service or not. Whoever is working today 115pm feb 9 2018 was not very friendly or helpful. I understand that it sucks to be in a store that has bad policies but as a retail manager myself I expect more. I tell my staff that my number 1 priority is to be nice and pamper our customers. Being nice and caring always increases sales and repeat customers. She could have given me the EXACT responce in a friendly manner and I wouldn't be mentioning her.

Wow. I found exactly what I need for my scones. If you miss Ireland go to the Irish store. Service was super nice!

I wish I never heard of this guys shop. He thinks everyone that goes in there must be a crack head because the way he talks to customers is not right at all. He is rude and vile. He pretty much is a thief with a store front. This guy is only there to rip you off. Sadly this guy is give the Howard's Pawn shop name a bad rep. Go to any other Howard's pawn just stay away from this location.

My wife bought earrings at Dack's Jewellers and after wearing them a day they really irritated her ears. When she tried to exchange the earrings Dack's told her she couldn't as they had been worn. At the time of purchase she was not informed of the store policy on returning worn earrings, although the bill stated items could be exchanged within 10 days of purchase. According to Dack's exchanging worn earrings is not allowed due to health regulations; they also told us that they had no means to sterilize jewelry that has been worn. Where are they getting this info? In speaking to the Health Unit I was told there is no such regulation and a little more research found that most major jewellers allow earrings, worn or not, to be returned (in speaking to a jeweller that buys/sells estate jewelry they told me that they sterilize all used earrings prior to being offered for sale). Dack's did tell us that if the earrings had not been worn they would exchange them. How does Dack's know earrings have not been worn before they were returned - certainly not by looking at the earrings in the box? If a customer is not being honest are Dack's unknowingly putting worn earrings back up for sale? I hope not as they felt this was a health risk. If they aren't sure, maybe Dack's should sterilize all earrings when they are brought back or not allow any to be returned. Dacks has every right to establish and enforce their own return/exchange policy, but they need to be crystal clear about it when a customer is making a purchase, not when they are trying to make an exchange. And if they are concerned about the health risks of worn earrings, then none should be exchanged. Now my wife has earrings she can't wear, exchange or return. I support local business as much as I can, but based on their overbearing return policy and poor customer service and I don't plan on buying from Dacks at any point in the future.

I can always find a great gift.

I always visit store Cheaper product and good quality.

Friendly place

A great little shop. Many beautiful and unique jewelry pieces to choose from!

Tammy is great at what she does and is super friendly and helpful! Love her shop!

Très professionel ... il connaît très bien son affaire et a su réparer ma montre préférée! N'hésitez pas à contacter l'Horlogerie de l'Outaouais - vous ne serez pas déçus!

Très belle expérience et très bon service je les recommande a tout le monde!!! Bien hâte de refaire avec eux!!!

Brought 3 watches in to have the battery replaced. All were fine except for the battery. I received my Michael Kors watch back with the inner face loose. I went back in 3 days later and she said "you were here two three weeks ago so who knows what you have done in that time". I said "it was 3 days ago" (and I had not worn it) and she says "oh well we didn't do anything to it". So no responsibility for that which is extremely wrong. They were cheap though. $5.00 a battery replacemen but I guess you get what you pay for.

Great experience - needed a custom made gift for a milestone birthday - Paul was outstanding and I would highly recommend him for anyone wanting exceptional product and service