Bank

terrible service, long time customer and they treated me with no respect.

Incredibly efficient and delivered exactly what I needed. Usually I come to this branch but I had the misfortune of going to the Yonge & Adelaide branch and was met with terrible service; came to this branch and everything was resolved immediately. This branch is great!

Worst bank branch ever. Unorganized!

Small front desk, there was only two wickets open when I went and I had to wait 10 minutes.

一般

The manager Melissa went out of her way to help us out. The bank overall still needs to improve on service standard.

No one here know how to deposit shares in kind, nor do they know how to figure it out. Complete lack of intelligence and ability to service.

Not enough open tellers

Good customer service

very nice bank

Good bank to do business with

Amazing service. Went in for a mortgage approval. They were busy but they were so accommodating and tried to help in any way they can. The branch manager was super helpful .

I'd give 0 star if I could. The staff I talked to had an accent that was a bit hard to understand but she had a bad attitude when I asked her to repeat. The staff was unfamiliar with their own product. I asked for USD bank draft and she told me it's 7.75$, but when the draft was done 12$ was deducted from my account.

Poorly trained and rude employees could not fix a simple issue. I had to go another HSBC branch because this one did not know how to resolve it, and they fixed it in under five minutes.

Been here multiple time. Line up and wait time are a hit or miss. Typical Royal Bank.

The negative experience may be one off. This is one of the best bank branches in the area. Very efficient and customer friendly.

The people at the branch were amazing however I had additional questions so I called back at a later date. I got Kiran as a representative. The worst person to talk to ever. If you get her just hang up and call back. She gave me wrong information and seemed like she was in a rush. Wouldn't listen to anything I said and would answer before I could even finish my sentence. We ended up getting disconnected (thank god) I called back and got Brent. He was so helpful so polite. He looked into my enquiries and gave me correct information opposite to what Kiran had told me. My first interaction made me question changing banks, but I'm glad there are people like Brent with the company.