Bank

What Sen Mo said. Also Max is the best.

Nice

HORRIBLE customer service! Any bank letter or draft needed, they say they will call when it is ready and never call back. A lady named Adona did this to me last week and today it is Ruby! She said she will have the letter ready in half an hour and give me a call. After an hour, I went back there when I did not receive any call from her. To my shock, reception tells me that she is already gone for the day (and it is long weekend). Other staff member here is "trying" to help me. It's been an hour and I am now sitting here still waiting for the letter. Worst branch ever!!

AVOID this branch! I have gone here twice to make a deposit and twice they made a mistake on the amount I was depositing. I honestly think they are a bunch of scammers at that branch. Avoid major transactions or they will make a mistake! Very unprofessional branch.

Unprofessional,Mean, and they guy at the INF desk with they white Shirt was just chilling and talking to his friends while they line up was out there door, not Good

very slow service, tellers seems like they don't want to move- and lazy..

Piece of advise - financial advisor's (spelled 'ors'), are just glorified sales people with little financial knowledge. They don't have any legal obligation to offer financial advise at your best interests. Trying to get an RRSP transfer done between financial institutions is like pulling teeth. I have been waiting 3 months now for the transfer to be made. Endless excuses and slow response times. If you just need a teller, no problems there, they all seem friendly and wait isn't bad, but don't waste your precious time here trying to do anything complicated such as transferring money between accounts...

Wooooorst customer Service Ever..........JESSICA SIMONE WORST FINANCIAL ADVISOR I HAVE EVER SEEN........ very unprofessional. Wont return your emails or calls. My guess..??? commission not to big with my deal................people stay away!!!!! when you ask for the branch manager never available??? really???? she only works every second Monday according to her staff. I never felt so mistreated in my life. please there a lot more branches in Mississauga . Just don't go to this one. You will regret it. I never felt so horrible it in my life . I will be cancelling all my accounts. Dont want them to feed out of me anymore. BE wise folks, learn from my mistakes.

The teller doesn't know how to say hi smile or say thank you... Great service

Every time I visit this branch it's always something different. Sometimes my visits are pleasant and other times I'd notice after I left that the bank teller increased my credit card limit without my permission, even though I've told them numerous times not to. Yesterday, however I wanted to withdraw a large amount of money so I went to the bank teller. It was a blonde woman, probably around her 30s. I go to that branch once a week and I haven't seen her before. The moment I walked up to her window I noticed her staring at me in a way that she was almost judging me. As she was going through my account, I was looking at the screen behind her and can see from the corner of my eye that she was still staring at me rudely. She then proceeded me to ask WHERE I got $2,000 from, WHO I got it from, and HOW it was transferred to my account. (it was from my dad). I know it's standard procedure to prevent fraud and such but $2,000? I've been with this branch for over 8 years and have a separate Business account set up with them as well. It's my money and I shouldn't have to answer questions about it. Anyways, I could tell she was completely hesitant to go ahead with the transaction but she did anyways. I just know that she was judging the situation based on how I dressed and looked. I do have several tattoos and piercings, but that shouldn't matter. This encounter was very offensive and unpleasant.

Great brabch

Very bad experience asked for a letter they said they will do it and call me to pick it up but when i went there the letter wasn't there.. staff there acting very strange..

Staff are calm and helpful, product prices needs to be lower

Terrible bank. They do not reply to my calls. The bank representative in charge of my file in the midst of an important matter does not reply to my calls. The bank manager is all talk, no action, she said she could help me with the problems i'm having with the bank's services, only to find out she didn't help at all.

So impressed by my recent experience at this branch. They took their time to answer all my questions. Very friendly and professional staff. Banking can be an overwhelming experience but I felt at ease, thank you so much for the help!

I have a BMO Mastercard but not a bank account. I went to this location simply to change my USD cash into CAD and put towards my remaining BMO Mastercard balance. It sounds simple however the teller decided to make this simple request into a complicated one. She told me since I don't have an account she cannot make the exchange. I said to her, I understand I don't have an account but I'm holding a bmo bank credit card. "Is this not the same logo on the front on your bank ?". I then went on to tell her, if I was a US traveler and needed to change my USD into Canadian and I didn't have a bank account could you grant this request. She said of course, however there would be a fee. I had to tell her to please treat me like a US citizen and change my money and I will pay that fee. She called the manager.....OMG! He came and said she is right, there is a fee however we will waive that fee just this once. They changed the money and she still added the fee to the transaction. Let's just say the teller wasn't the coldest beer in the fridge. People stay away from this place. There are grown adults playing bank in there.

Super helpful, above and beyond service wise.