Bank

For some reason everytime I come here. Which is weekly. There is never any tellers working. And when someone does eventually come to service the +5 customers waiting. it's only one teller. Plus service from employees is never good nor do they ever apologize. Every time I'm here everyone is line complains. It is very inconvenient and unacceptable. The manager who runs the employees needs to be re trained because with out customers there is no point of this bank. Please change this. I am no longer coming here would rather drive further to get the service I'm suppose to.

Fantastic staff! Very helpful front desk!

I use this bank location when I'm running around doing errands for my business. The only thing I like about this bank is the convenient parking. The staff are rude and slow and it's never busy when I come in. I run a cafe and I've had a commercial account with BMO 9+ years. I like BMO but I can't stand the staff at this branch. If I need small bills or coin for my business I don't need you giving me a hard time especially if I'm the only one in the bank. I cringe when I approach the front door because I wonder what hassle they're going to put me through today. 100% without failure I have to deal with their attitude. I would avoid this location if I could but like I said earlier you can't beat the parking. Smarten up Laird BMO staff and look after your commercial accounts with a bit of respect.

They are never slow with my wife and I , but it is the clientele in this area that slow the tellers down. At least that is my observation while I am waiting in line.

I had sat down with Joseph (average height filipino fella), he answered my close to 30 questions and continuously assured me that I was not holding him up. He was so patient and thorough in answering every single question and allowed me time to write everything down. To confirm one fact, he even called TD Water house to be certain. The best part is, he actually messaged me to follow up when everything went through. There is obviously a reason he is part of the management staff, but worth waiting and booking time with him! There are about 10 TD banks I pass on the way to this branch but for me it is worth the drive, as I have lots of inquiries and a lack of experience in certain facets of my own finances.

I actually look forward to going to this TD location. Great service!

Looks like this branch will be moving a few doors west to the DeSerres location later this year.

This RBC is conveniently located in Bloor West Village. Overall the staff are receptive to the customer's needs and requests. However, I would recommend a refresher on estate accounts.

Friendly staff! Great quick stop :)

Very friendly staff.Whenever I go there they are greeting customers with smile.Always looking for solutions.My experience with customer service rep. Carla Gomes . When i was there she helped me with my banking needs professionally and efficiently which i have never seen at other banks.Very happy and satisfied.

Decent customer service. This location is a priority branch (7 days a week), so it is always opened. Drive thru is convenient when the bank is busy.

Don't be shocked by some 1 star review. This is one of the best RBC branches in Toronto. Nice and friendly staff.

I would like to sincerely thank Nisha Parikh (customer service manager) for her above and beyond work to help me. In a rush, I needed to put a deposit down on my first house I purchased. The funds were not yet transferred into my account in full to provide me with a certified cheque. Nobody in the branch or on the phone would help me, until I met Nisha. She spent an hour with me and on the phone with someone from TD, and fought on my behalf to express my importance as a client. I walked out of the bank with my certified cheque. I would have lost the condo purchase, and possibly been chased after by the seller if it weren't for this help. Unfortunately, TD makes it difficult to contact anyone in their head office to express recognition to their staff on the ground level. I hope that some stuffy CEO sees this someday, and recognizes Nisha for her work. I would have left TD as a customer otherwise. This is what they truly call "full service banking". Thank you Nisha!!

Great Staff they go above and beyond always Smiling and Remember everyones name

Worst bank not worth to be in Canada. I have a student GIC account with them . They gave a basic debit card which I can just use to buy coffee as the limit can never be extended. Every semester, when I pay my tution fee, its always a problem. No matter what they will not increase the limit. The bank in canada will not help on anything and always they to customer care which is in India. The customer care is not available at any time we call them. It will atleast take 30 min to reach an agent.When the bank is in Canada and when we Indians trust it and open our student accounts with them, they do not have any courtesy to help their clients. The app is pathetic as no cheques are scanned. I complained many times about the app and no one replied to me till date.

Good branch but no parking ground floor

Friendly staff

They're always welcoming & kind. Extremely helpful.