Car Rental

Terrible experience. Rental car was not at the location as it said was online. They called in the morning said it would be there in 10 min, took 45 min and i was late for my meeting. I rented because they had a car available. Don't trust their online stock availability.

Rented from this location a couple times now. Very professional and helpful, manager and employees have great attitudes. Will rent from here again!

I read through earlier reviews by other customers & it looks like there were some issues but they seem to have been fixed now. An excellent & efficient service was provided by Mr Arjan & the team. He was very pleasant and professional throughout. He kindly arranged a very clean burgundy Nissan Sentra which my wife instantly fell in love with. When we brought the car back it was raining heavily & Mr Arjan was so kind as to create a space in the reception for my wife & our baby to sit comfortably. Thank you Sir for your perfect customer service & efforts. We will definitely be recommending you guys as a good car rental outlet in the city.

Thanks for your lack of help. You promised you would hold a 4x4 for me, then when I showed up you not only didn't have the vehicle, but you refused to help because of your system.

Car itself is a bit beat up but that's expected of a rental car, nothing wrong with that. The issue is with the representative there, he told me to drive the car back empty tank so they can fill it cheaper than if I do it at the gas station. I was quite surprised but trusted him. Guess what the refill surcharge in the end for a tiny Nissan car that can be filled full at a gas station for 25 dollars is? 47 dollars, he lied to me and made me spend 22 dollars more. This rental place really really sucks.

We got very good rate, and the type of the car we liked for 2weeks. As said easy check in and easy check out at airport.

This was the first time renting from this location, and I was thoroughly impressed by the customer service provided by Jim. It has certainly helped changed my impression of enterprise car rental for the better

Convenient location but well used cars and indifferent service

We planned to go to Whistler, but didn't reserve a car with snow tires. They look the weather forecast and road condition for us. And it was snowing there, so they advice a car with snow tires. I was surprise of the selection of cars with winter tires. Great customer service and professional. Will definitely come back .

Avis always make it super easy for me. Book online, pay up-front, quick service when picking up and dropping off the car. Upgraded for free on several occasions. Overall a hassle and stress free experience.

Great service. I wish I had made a note of the young man's name who helped me so I could thank him personally. Great guy, super friendly and organized.

The rental car pick up location, although not specifically marked "ACE Rental," was a short distance from our hotel. We reserved a mini-van that would hold our luggage and bikes, and we received a new Grand Caravan that was in excellent condition. More importantly, we were stuck in traffic on our return and nearly missed our flight. Raj, the kind gentleman who runs this store, went out of his way to meet us at the airport and drive the van back to the shop himself in order to save us time. He was incredibly accommodating and considerate of our dilemma, and literally saved us from re-booking flights and re-arranging work schedules. We are incredibly grateful and would rent from this location again!

They told us less than 24 hours before our scheduled pick up that the location was no longer available to pick up at. Then no response on communication for options that next day. Also, the YVR drop off option is NOT actually at YVR and a taxi is needed. Not a great option for those looking for convenience...

Terrible service and communication. Overall a pretty unpleasant experience.

Showed up to pick up a car for 9am at my reservation time. She processed me all the way through before letting me know that they were overbooked and a car wouldn’t be showing up for an hour. Unacceptable. I understand it’s not her fault but they should be training their staff to be transparent.

Couldn’t believe the price of a 4 day rental in Vancouver was only $90 all in from Costco website. Service and vehicle were both superb for the size we selected.

This is from a frequent car-renter. Man what a great experience I have had with National car Rentals at Pan Pancific. Ok, it might be difficult to find for someone without feeling of directions. But common we are at Vancouver, everything is difficult to find. Back to the story; We rented a Dodge Charger for our visite to Canada, what a great car. But the service from the staff was even better, especially from the two guys at the service desk in the parking lot(they rock). At first the Dodge was not available due to a planned oil-change. But after noticing that I'm a carguy ( because a carguy rather drives a Dodge than a Hyundai) he made sure the car got his oil change within a hour. They made our holiday so much better! If the staff from national car rentals/enterprise is reading this; we really appreciate your great service, thank you. Keep it going, you really have the power to make people happy. If the boss is reading this; give those guys a raise!!

Fantastique service! So accomodating! We will definatly take Enterprise for our further travels!

PLEASE AVOID. Pretty disappointed with Avis Vancouver. Reserved a vehicle 2 months in advance and arrived to pick up the car to be told there are no cars available for hours, potentially the next day. Poorly managed with nothing offered for compensation for the inconvenience. Apparently this is a very common occurrence. I would suggest going to enterprise or a similar competitor for a much better experience.

Their services are very nice and warm. I like it.