Car Rental

Negative experience unfortunately. Wouldn't accept our Australian cards as payment - even though every other rental company to date has. Was a standard Australian Mastercard. Very unhelpful and had a "didn't care, not our problem" kind of attitude. Went up the road to another car rental service instead and received outstanding service.

Great service. Awesome people skills.

Rude, and will try to rip you off

Usually I love budget from Duncan. Today I had the worst experience on the phone talking to a guy name George. Rude, actitud and hang up the phone before I was finish talking to him. Maybe transfer him in the back where he doesn’t have to deal with customers.

Cheap rentals

Amazing service! Friendly people. Fast in and out.

The worst possible experience. We arrived at the airport of Port Angeles. There is no Avis office there. Our car was prebooked. So I called Avis and asked, ig´f they could pick us up. The woman on the telefon said, that she has noone availaible and I should call a taxi. She dident even give me the number of the taxi service. When we finally arrived at the avis office we noticed, that there were many employees with all the time in the world to joke around.

It was our first visit to the province of BC and I've booked to pick up the car at this downtown location as opposed to the airport YVR location. The price was half. Our full week rental of $193 + a $20 Costco gift card that was mailed to me 5-6 weeks after the rental period. The location is a block away from the train station. Very convenient coming from either cruise port or YVR. No pickup/drop off service offer at this location though. Please make sure that you 2x check the business hour if picking/dropping car on a holiday. We've booked for 9:30AM pickup time (coming from the cruise port) but only to discover that the office was closed. Being Labour Day Monday, the office opened at 10AM as opposed to 8AM. So do check despite what your printed confirmation receipt says! Other than that, the car was new (Jeep Renegade) and service was fast, friendly and efficient (both at picking up and dropping off car). Like all car rentals, do a thorough check of car before leaving the lot, point out all questionable scratches/dents/damages and take pictures as backup. Would recommend to give this place a chance if you are in town looking for a rental and convenient location.

Poor customer service. Long line that moved terribly slow.

Lady was nice but price was totally higher by 60% than was on website when reserved. Highly dissatisfied with Alamo and this after we thought we finally settled on a rental company that could be trusted. Even joined their silly club thing after forty years of avoiding them in airlines and car rental. Go for the $$ corporate America. Aloha Doss

Excellent experience from beginning til the end. The service was smooth. We requested a compact car but got instead a Ford flex. It's nice if you want large car but we didn't really needed it and it ended up being a fuel hog.

A couple of weeks ago, me and my brother in law called the branch to rent a cube truck. We had to transfer some stuff from Richmond to Surrey. But the person who attend my call said they dont have any cube truck. I was very stressed as I could not find a truck under such short notice. After few hours a received a call from the Manager. Funny part is he could speak my language Marathwaari. Asian guy I guess. He apologized and said that I will have a truck tomorrow. I initially didn’t believe him as one other friend of mine told me they dont have any truck at their location. But he convinced me to come and pick up the truck next day. I was treated very nicely by the staff and the manager walked out of his office to meet me personally and explained all the process. Nice guy. I got the truck and I was relieved. The young man who did my paperwork was also good and polite. Overall the experience was good, it was not bad that I imagined reading from the reviews

Not enough staff. Waited a long time for airport shuttle and for service at the rental store. Car was good but process extremely inconvenient. Just rent a car at the airport.

Justin at the airport and his staff in town were extremely helpful.

We had a great experience with Cool Camper, the vans are in great condition considering they are models from the 90’s and they are very comfortable to drive and stay in. I would recommend renting a cool camper to anyone looking to add a bit of adventure to there trip to Vancouver island. Only hiccup we had was that we had forgot to ask that we wanted to be supplied pillows and sleeping bags when we booked so the owner had us follow him for about a 10 minute drive to get them, didn’t delay our plans at all and he was happy to do so. We received our full damage deposit back we were just sure to clean up any mess we had made i.e. Vacuumed up some sand and clean the amenities that we used, such as pots, plates and cutlery. The owner is a great guy, an ex mechanic who takes pride in the fleet of vans. I had the chance to chat with him for a while as he waited with us for almost an hour for the taxi to get there after we returned the van which he called for us. Our expertinence with cool camper was 10/10, your’s will be to if you are realistic about your expectations. Signed couple mid twenties Ontarioians with some great memories of Vancouver Island

Nice and clean