Car Rental

The staff here were amazing. I HIGHLY reccomend this rental vehicle location.

The first time we used Budget and parked our car with them, they asked us to drop our car keys, so when traveling again we did the same and left all relevant info in the key drop. We were arriving back just before midnight on our return trip, so I called ahead from abroad to make sure someone would still be there and was assured this would be no problem. Our flight got in 23.45 to Kamloops and the desk was closed, no answer when I called their number. Next morning I called to ask what was going on and was told the employee "must've gone home". No kidding... We ended up having to taxi to the hotel and back to the airport the next morning to the tune of $60 and were given a shrug and a "you don't have to leave your keys, just so you know for next time". No offer of compensation or attempt to make up for our experience. Extremely disappointing.

Jessica really cares about her customers. I rented a car from this location for the first time its located 5 mins from the airport in Sidney. I wasn't sure about an off airport location but thought I'd give it a try. I'm glad I did! This is by far the best service I've received from any rental car company. They made sure I had the right vehicle I was comfortable driving for a road trip. I'll definitely be back. They also pick you up from the ferry or airport. .

Smooth pick-up experience and very friendly and informative staff.

Staff were friendly and extremely helpful to get us on our way. Car was clean, ready and full of fuel. Returning the car was just as easy as the pick up.

Very quick and punctual when other companies were busy

Always helpful, nice vehicles and great service and pricing.

Quick, friendly service. Easy return.

This is the Worst car rental ever. PLEASE DO NOT RENT FROM NATIONAL CAR unless you want to get ripped off. I had a really bad experience with national car rental they charged me 341$ without my knowledge they said the car had small windshield chip while in my possession( which is a lie ) I drove the car for a total of 20 min ( grocery store and home) while my car was being serviced at Mercedes dealership ( I could have just walked home actually).I would have understood if I had driven the car for 2 or 3 days out of town in the rain but I know It’s just bad business practice and I did not expect it from a “reputable” company. they said they did a “research”( another lie). they should have at least explained to me and show me all of the paperwork and let me know how they determined the amount I have to pay. they were more concerned with taking my money as soon as possible. I should have known when I got there the car had so many scratches and I only focused on scratches I am not car inspection expert things that are small or light are very hard to find. I dont even think they deserve one star

Great service!!! Very accommodating on my last minute request. Extremely happy

Nice place! I have bought an used car from there which is really worth. The sales in there are nice and told lots of suggestions for me. It's an amazing experience.

1st time renting a car and had a great and smooth/easy experience with the guys here. I booked a Hyundai Elantra or similar for 3 days and instead got a free upgrade to a Buick 2019 AWD SUV. Great car to drive in Canada weather. Returned it and they refunded me difference because I overfilled the tank (started on 1/4) and were happy to give us a lift back into town! For 3 days was about 95 bucks, even with damage waiver. Would recommend. Thanks guys.

This place is terrible we reserve a car get a confirmation email from them. Once we get there to pick up a car the guys not there. We get him on the phone and he says there is no reservations and he has no cars left. Highly do not recommend .

Best car rental place I've seen in Victoria so far. Be careful when you enter Douglas street, it is a little bit dangerous when you did not drive for a long time. I advise to turn left on Queens avenue instead (less busy) and then Government street (with stoplight).

I got the new cargo van yay. it only has 2000km on it, and it is very easy to handle. it drives like a bigger suv. And Tina is a nice lady

The best car rental experience that we have had in a long time. The car that we got was very nice and reliable and the staff were very friendly and professional. I'm going to try to rent through Avis whenever I can thanks to this experience.

NEVER book with this company. I can’t believe they are still in business. Terrible service, sketchy workers and a bad attitude. Please do yourself a favour and find something better, you will save yourself from the scam this place is.

didnt end up buying but you gotta appreciate the good service and the work these guys go through to let you see and test various vehicles. car salesman is a tough gig so to remain friendly throughout is a job well done.