Eyewear & Opticians

Customer service are very rude! I always struggle to get my prescription and are constantly telling me that I need to get an eye test. Avoid

These hours are incorrect

The owner is not honest. Today I received the tax refund. That’s only USD1.91 for a payment over GDP300 (USD495.09) on 5 August 2017. That’s why the lady at tax return at Heathrow reminded me that this store asked too much administration charge/commissions on the blue tax refund form.

Lovely place

Been with them for years and I'm very happy with the service they provide.

super service and fair pricing ....also very patient

I am very pleased with my new frames- they are wonderful and the quality is excellent. However, I am not happy with the delay and the customer service. It takes more than a week for them to prepare your frames, regardless of a very low prescription- without any option for an express service. I was never informed that my glasses had arrived, I had to call and check that they were in store which was quite frustrating. In-store customer service is quite good although when I was ordering the glasses, I was a bit dissapointed about the disinterest of the assistant.

Great, friendly service and got my new glasses very quickly.

Had an eye test today. The optometrist and staff were all friendly and thorough. There was no pressure to buy glasses afterwards. Am surprised at the earlier anonymous negative review.

Built to face anything

Great professional service

Amazing!! I had such a great experience at Chatoo--would highly recommend. I bought a pair of frames designed by the owner of Chatoo and they are better then any designer eyewear you can find!

Brilliant service. Go above and beyond to help you!

Completely incompetent - 8 weeks of chasing an order, receiving no updates from the store and speaking to different employees who each had no notes on file of my order and now I’m told the order can’t be fulfilled and to come in for a refund

Fantastic opticians, super attentive & friendly staff down to every detail, very efficient operation run by Tom Davies. I have tried many other opticians in the past but the Sloane Square team is very professional indeed & offered great solutions for both my glasses & contact lenses.

Waited for my appointment for 2 weeks only to find out that it was scheduled for a different time than in my diary meaning that I missed it. No text messages, no phone calls confirming the appointment. I might be needing an eye check, but not a memory check.

Very friendly and professional

Zero stars ( I couldn't post unless I selected one star). I am sorry to have to post my experience. I was recommended by a colleague. I wanted vari-focals/photochromic glasses. Had the eye test - great, then the trouble: I didn't want frames with non- adjustable nose-pads. (crooked broken nose - they never work on me). I was persuaded to ignore that(!). I first went there in October 2017 - have only just received my glasses in early February 2018. During that time I have had them re-make my lenses - which they only did after a "second opinion" consultation during which I was being "told" I was wrong. Their "test" was holding a page of "Hello" magazine up!! Ridiculous. I had to be quite forceful, but respectful, with my language to make them re-order the lenses. Outcome? I picked up the new glasses... they are really not much better. I cannot be bothered any more. Footnote: (1) Getting my written prescription from this place was very difficult. (2) getting my written invoice was even harder. A V O I D !!

I love Arthur Morrice in Beauchamp place. They have spectacular frames, whenever I need something that will have me topping the fashion stakes this is my go to place. Combined with friendly and professional staff that are always willing to go the extra mile. Thank you Arthur Morrice for making me look and feel great!!