Jewellery

My favorite jewelry store,he can fix any watch,or ring.

Great but prices are high

If there are two older ladies working there good luck on getting any kind of service.

Knowledgeable, friendly staff. Enjoy every visit

Crockers performed repairs to the prongs on my diamonds on my original wedding set and when we received it back it looked brand new again. It is clean and polished and I'm thrilled that the diamonds are secured again so that I can wear it. Thanks for a great, friendly service!

FRIENDLY STAFF, GREAT SELECTION, GREAT PRICES

The ladies here were incredibly helpful; they were able to print what we needed in order to get our rings properly inspected and sent off for replating. Also spent a lot of time with me and my wife helping us think of a ring for us to get for our anniversary. :)

Esta muy bonito todo, te atienden rápido y te dan "oferta" de 3x6; pero por llevarte solamente 3 cosas y las otras 3 gratis por ejemplo unos shokers, agarre 3 y los 3 gratis y te cobran 30dlls, son más de $530 y son como los collares comunes que se hacen feos al tiempo, y si solo agarras uno serían 10dlls seria más de $170, cuando en burlington vi unos muy bonitos y era un paquete con 3 por 6dlls; un paquete de ligas como 7dlls osea más de $120 por unas 8ligas delgaditas, los chupones para aretes a 7dlls de un solo tipo y en walmart el triple o cuartuple y de diferentes tipos a 5dlls.

I don't write any reviews, but this is an exception, just to keep an eye out for the customers going to this business. Left my watch on October 2017 for a repair. Kept calling to see the status and told me that the following Mondays they would call me, never heard from them. Called again and spoke to a manager called Olivia, told me she would PERSONALLY call my phone and tell me how long would the repair take after contacting the manufacturer. Called again because never heard from her, turns out she left the place for reasons unknown. Called again late February (keep in mind this has been going on for over 4 months now) they told me that they've had the watch already. Asked them since when, NEVER answered me, they dodged the question with some other explanation. I just went with it since all I wanted was my watch back. This is where it gets interesting, I was so happy to have my watch back. Was so busy with work until recently I noticed that my watch had a piece of DEBRIS inside the crystal of the watch in between the minute hand. JESUS CHRIST. I went back to speak to a manager by the name of Susy Russell, she told me she would have to send it back AGAIN to have it fixed, granted I didn't stay quiet. I asked her how long, emphasized that I just got the watch back after waiting for 4 almost 5 months. Told me that there's no other way, didn't offer me to replace it all together, or a refund, NOTHING. If you ever happen to attend this place of business. STAY AWAY, just buy jewelry from some other reputable source.

Do not go to Zales Sundland Park. Biggest mistake you could ever make. Store manager is extremely unprofessional. Harassed customer today @ 3:45 p.m. Gave customer such ridiculous excuses as to why item couldn't be returned. Sales associates not educated with merchandise. Jewelry is poorly made. Will be filling a complaint to corporate. Cannot stress enough to public to not spend time or money at this store/location. Unsatisfactory Service/ Issue has not been resolved. (Very unprofessional store).

We move often and this Zales has the best customer service we've ever received anywhere. My kids were being wild during my last visit and they didn't have to be so kind, but they were. It was wonderful to be treated well in a jewelry store as many places I've been the sales associates have been condescending and rude. We love the Zales warranty service and they have earned my future business.

Went in to see if my ring could be fixed because we did buy a warranty but weren’t sure if it would cover the ring. They were busy & we waited a couple of minutes decided to ask the “manager” if the ring would be covered & even showed her the ring & said it would be covered, waited an hour, to be told after that the ring wasn’t covered under the warranty. The waiting time was ridiculous.

Awful customer service. Maria has always been really nice, but the other lady who works evenings is the rudest person and should not be working in customer service.

Adriana is the best employees that works there always has a smile on her face. Help with a lot when I needed it. Great customer service. :)

Not Bad, Take A Look For Yourself😎.

If there was a button higher than 5 stars I would put it! I am so pleased with my beautiful diamond! The Jewel Gallery worked side by side with my fiancé to find the perfect stone for me and I could not be happier. My fiancé loved how throughly they walked through the specifics of each stone and how patient they were. He loved that they just weren’t sales people that just wanted to make a sale, they wanted to know about him and I personally. I tell everyone that will listen how wonderful these people are here. My future husband and I will be buying our jewelry from them and only them.

I stopped in to have my wife's family heirloom necklace repaired. I have never received friendlier or more courteous service anywhere. They immediately started work on the necklace while I waited. Everyone who passed by ask if they could get me anything, soda, water, etc.. The necklace repair was completed in about 15 minutes and looked beautiful. The gracious lady at the front counter then told me that was my "Blessing for the day" and there would be no charge, just remember them next time I need something. Without a doubt I will. They will be the only jewelry store I will ever use in El Paso again. Many thanks to everyone at Ben Bridge Jewelry for assistance and kind service. Marty

Amazing! They were able to create a custom ring based off of just TWO photos that I showed them. The results were even better than the photos. They also have some of the best customer service I have ever experienced. They treat you like family not like just another customer.