Jewellery

Pusheen

I asked to be sized and to have my fiance sized so we could find wedding bands, instead I had to listen to the staff insult my engagement ring, repeatedly. And I didn't even get to find out my fiances ring size.

Worst people to work with ever. Very rude and make mistakes all the time.

Amazing as always! I had 6 rings either repaired, sized, and a stone replacement. They were all taken care of like the family heirlooms that they are. I truly appreciated the time you took with me. I would recommend their design, repair, and sales to anyone in search of quality craftsmanship. Such a friendly family atmosphere! 💍

Fantastic jewelry, warm,friendly staff, highly recommend!

I love his unique pieces.

Agree with Jared. The girl behind the counter rolled her eyes at me because she didn’t understand that I needed one ring re-sized to fit the other. Lost a future customer in me.

I've had my ring only two years and already have had to have 4 diamonds replaced. I missed cleaning so this last I had to pay for it, even though I had a warranty and a lifetime diamond bond. I got it back on Wednesday but Thursday I had lost another diamond. Their customer service is terrible and the quality is awful. I will never buy anything from there again!

I love it there the people are so nice and they did a great job🎉❤️

This store is AWFUL. I recently purchased an engagement ring for my Fiancée on December 11th and had the store change out four of the stones with blue diamonds. This was a $3,500.00 Leo, so it was one of their high end rings. After giving the ring to my fiancée at Christmas, she wore the ring for a little over a week and one of the stones became loose. We brought the ring back to the store on January 3rd to get the loose diamond repaired; we picked up the ring from the repair on January 26th (23 days later). My fiancée wore the ring for less than 24 hours and a different stone fell out. We were able to bring it back to the store on January 30th. Being that this was the second time we had to repair the ring, I was understandably upset. I told the store that if there were any other issues with the ring that I would want my money back. The AGM of the store listened to my concerns and assured me that they would be able to do that. They told me that I could have them send the ring to the same repair shop they sent it to the first time and it would be about two weeks or I could send it to their “home store”, which I guess is their jewelers who actually know what they’re doing, and it would take about 6 weeks. At that time I called corporate customer support and filed a claim. The store manager called me and told me and told me she was going to expedite the repair. The second repair was done on February 9th. After picking up the ring from the second repair we noticed two of the prongs were visibly larger than they were originally and off centered, the ring was no longer symmetrical and did not have the same beauty as it did when I purchased it. The quality of the work was not only poor to my eye, but we had two independent jewelers look at the ring and told us that it was their opinion that they diamonds could fall out at any time. At this time I called the store and told them I want to return the ring and get my money back. The store manager was on vacation at this time so I was directed to the regional manager who informed me that I had passed my 60 day return period and couldn’t get a refund, but they would exchange the ring. After multiple calls trying to explain that they had the ring for more time in repair than I have had the ring, the store still would not give me a refund. I have left multiple voicemails for the VP of the company because neither the GM nor the regional manager was willing to give me a refund and I never heard back from the VP. I guess I could have picked out a new ring from Kay’s, however after such a poor experience of being lied to and being told by the GM “I can’t make everyone happy”, I don’t want to have anything to do with Kay’s. We are trading the ring in for a loose diamond which we will take to a local jeweler to have a custom ring made. The diamond we are trading the ring in for is about $1,000.00 more than what I could get a similar diamond from a different dealer. All said and done I am losing about $1,000.00 on the deal. Basically I am writing this in the hopes to save someone else from the agony this store caused me. In my opinion, I wouldn’t trust such an important decision like an engagement ring to a store that will lie to you and not stand behind their product.

Every thing is great

Quality jewelry & excellent staff. Very friendly and knowledgeable.

Very friendly staff.

Stopped in for a pair of watchband pins to replace a bent / broken set on a vintage watch. Clerk said that they had the pins, but company policy prohibited him from selling them to me, "or I could get in trouble." For them to put on the pins, the minimum repair charge started at $40. So I went to a locally-owned jeweler downtown, where they GAVE me the pins and offered to put the band on at no charge. Guess which store gets our future business?

The clothing, and jewelry falls apart. Every piece of jewelry that I have bought from this store has broken. The clothes have holes in them. The general manager (at the time) is very annoying, and hounds people to buy anything and everything in the store. I am not sure if it is still the same girl, as I have not been in the store in almost 3 years. I do not like strangers bugging me constantly when I'm trying to shop.