Jewellery

Customer Service Lacking Save yourself some time, energy and frustration. Go a few steps further down the corridor of the newly renovated Rideau Centre to the Tiffany’s location or right next door to Birks, a Canadian icon. You won’t be disappointed with either of the two. When one thinks of the Swarovski name it generates a certain image in ones’ mind (maybe not like the iconic Tiffany’s or Birks but headed in that direction). An elevated quality of products and service delivered to an exclusive clientele that I believe, the Swarovski name strives to cater to. A little something that would set them apart from all the others. But not at this Rideau Centre location. Subpar attitudes and service for the following reasons. Don't bother trying to get more than a generalized, scripted answer about repairs / timelines, and when doing a follow-up phone call to check on a repair. Dismal. Repair receipt dated Dec. 14, 2016. Customer follow-up phone call made on Jan.29th, 2017 regarding repair. Phone call to notify customer item was ready for pick-up on January 31st, 2017. Timeline : 7 weeks to have the ring sent out and replace 3 missing crystals and returned to Ottawa. Customers can understand if there is only one certified Swarovski repair centre in Canada (Toronto I believe). However what they don't understand is why they can't confirm even the telephone number you gave as a contact, so as to actually ensure a speedy pickup process. Apparently only the manager is available on weekdays to do that for you. The person who answered only had a notebook to check, and that only told them if the item had finally been returned in-store. There seems to be no capability to check on repairs or customer data via a computer. In 2017. I had the repair receipt in front of me when I called. The bottom of the receipt explains where each of the 3 copies should go. One with me, one sent out with the repair and the other retailer/store copy. If the store kept their onsite copy they should have been able to verify my phone number. This left me feeling a total lack of confidence in their professionalism and mostly just frustrated. Customers also don’t find it acceptable that the staff here seem to be far removed from anything resembling interest regarding customer satisfaction. Here’s what I got when trying to get anything but the pat answers to general questions ; “Corporate policy…that’s all they can say…don’t know what else to tell you.” “It takes 4-6 weeks and we haven't called you because it's not in yet.” Thanks but I already knew that-that's why I'm calling. Maybe you could do a little legwork and find out, maybe call me back ? Seems like customer service 101. Instead, no offer of a follow up, something to let a customer know they are being heard and someone is taking the time to care and at least try to get some answers. Not even fake apologetic murmurs. They just don’t seem to care if you are a happy customer or not. Read other reviews to know this is not just my opinion, or the lack of positive ones. Taking time to write this review is furthering my dissatisfaction with the store. But I spend my own time doing this so they have an opportunity to either ignore the bad reviews or actually do something to change and strive to make corrections. Maybe I'll write to corporate next.

Good service. Find a nice gift for my mom.

Meghan was amazing! Best customer service I've recieved in a while! There was a misunderstanding with the cleaning routine of my engagement and wedding band, she cleared it all up for me, explained the whole process again, told me how to go about it for next time and most importantly was cheerful to an otherwise stressful day I had. I am big on great customer service, having worked at an establishment that prides themselves on customer service, I know what it looks like... Needless to say I was very impressed! She's a keeper! 😀

like i said good assortment and great customer service

2e commande passé avec Csilla et une fois de plus, son professionnalisme dépasse nos attentes. Nous sommes exigeants et nos 2 commandes spéciales ont été réussies à la perfection. Nous recommandons fortement Csilla et ce, sans retenue!

I was really pleased with my service from this store. I dealt with a charming lady named Elizabeth who was really helpful. I bought a great Canadian designed Birks 135th anniversary watch. The watch is amazing. It's a mechanical watch made by the Swiss manufacturer Alpina with design by Birks. The watch was more than 50% off as part of a black Friday/cyber Monday sale. Despite the fact that they were not making much money on the sale, they ordered it in for me from another store in Toronto. They seemed genuinely happy to see me get a great deal. For my part, I'm so pleased to get a great Canadian watch from a store that has a such a long Canadian pedigree. I'm far happier with this watch than with any Rolex and so is my bank account.

Usually when I go into a store like this I feel very relaxed and welcomed. The girl working there today was clearly not happy to be there. She was not friendly about answering my questions and was giving me overall anxiety. Would have been much more inclined to buy something if she was more welcoming. Really disappointed as the store is beautiful and has wonderful items for sale.

Amazing place, unique service, always greeted with a smile!

Nous sommes très satisfait des résultats pour 3 créations sur mesure (à date!) et l'excellent service après vente! Merci! :)

Excellent service, personnel courtois et avenant! Je vais y retourner c'est certain!

Superbe expérience en ligne!!

Great supplies at the store. Lots of bead choices from kids to jewelry styles. Love that you can buy items pre-made or learn how to make your own. They have classes and have lots of patience with beginners. A great treasure of Paris Ontario.

I could not be any happier with what they created for a friend of mine. Thank you times a million, I'll never go anywhere else!!!

My husband has been buying me antique jewellery from here for years and I am really happy with the pieces! Prices are great too.

Great!

Helpful staff and high quality jewellery and watches.

I dropped off a ring to get resized and I was given an estimated date of completion 2 weeks later. Over a month later after not having received any phone calls from them, I decided to call to check on the status and I was told that the place they send the ring to was really busy and to be a little patient. It would have been nice to get a phone call to update me on the status but fair enough..I can wait a bit longer. I waited another month and still no phone call from them so I gave them a call myself to check on the status. I was told that they had received a cost estimate 2 weeks prior and were waiting for my approval before doing the work. I don't know why they couldn't bother calling me so at this point I'm getting pretty frustrated. I told them to go ahead with the work and to let me know when it comes in. Now 2 weeks later and still not having received a call from them, I decided to check on the status once more and what do you know... they had received the ring 2 days earlier and still didn't bother calling me. The whole process took 2.5 months just to have a ring resized. When I went to pick it up the sales person was rude and couldn't get rid of us fast enough. She didn't even take the time to see if the ring fit and whether we were satisfied with the work or not. I personally will never do business there again.

Answered phone quickly, answered questions I had on phone and in person. Repairs and new available items. Store parking on street.