Jewellery

Saved my butt few times, glad they had what I need in stocks :)

You want to see what this guys really like?? Just type his name on to YouTube and see the global report they did on him

My boyfriend bought quite an expensive gold bracelet from here a few months ago. Firstly, his bracelet clasp broke and we had to bring it in to be repaired. The woman helping us was lost but we finally got through the repair forms and she said it would be ready for pick up in 3-4 weeks and my boyfriend would be contacted when it was ready. 6 weeks go by and no phone call so he called in to ask if it was ready and behold, it was ready a solid 2 weeks after we first brought it in. He also asked for two links to be taken off and they didn’t do that either. So we went back to get the links taken off and the worker puts it all through very promptly. Sounds good so far... but this is what absolutely made my blood boil. She tells us we had to pay for it and I said no we have the warrenty, and then she has the nerve to say “you didn’t tell me that...”. I find this absolutely baffling. The people here have the nerve to push the warrenty purchase on an already several hundred dollar purchase then not even ask if we have the warrenty when we are coming back to try and fix the mistake they made in the first place. This place is joke go somewhere else.

There is a employee by the name of mindy who works here and provides excellent service. It made shopping for the occasion amazing. Thanks to her I will definitely recommend shopping here.

Absolutely horrible customer service and incompetent staff. I purchased a beautiful ring 2 months ago. They said it could easily be made a half size smaller. They called 3 weeks later and said I could pick it up. It had been sized 2 sizes smaller. No problem, we will send it out again. 2 weeks later, it returned....again the incorrect size. This happened an additional 2 times. Four visits to Yorkdale during the Christmas season (yes parking is a nightmare) to get the ring sized properly. I finally received the ring, put it on for the first time, and it was missing a diamond. I called to get it fixed (once again) and asked that it be couriered to save me from having to go to Yorkdale, once again. They told me the courier would be arriving at 4pm so left work early to be home, the courier never showed up. I was then told the courier would be there the following morning before I had to go to work, the courier never showed up. I brought the ring up to Yorkdale myself, they had it sent out and said it would be couriered back to my house - once again, the courier showed up 4 hours late. When I called the store to inquire during this time, the manager told me that the ring had been picked up at noon and was on a direct route to my home. By 4pm the ring still hadn't shown up. David Yurman is supposed to be a reputable, upscale jewelry store. This is far from the case. I will never shop there again.

Cartier's waiter is very bad, I waited 30 minutes, incredibly first serve others. Very funny.so bad !

I have been a fan of Bulgari watches for a good number of years now. Hence, well familiar with their customer service in both London, England where I lived before and New York City. Now, given Bulgari's relatively new presence here in Canada, I was a bit apprehensive in bringing my watch in for servicing. Let me just say, the staff is first-rate and surpassed all my expectations. From the very beginning, the service was outstanding, with attention given to every detail. I was pleasantly surprised at the level of professionalism and commitment to customer satisfaction. Hands down, the Toronto store can go head to head with any of its leading international Bulgari counterparts. Just another example of Toronto's emergence as world-class city. Thank you.

Would give them 0 if there was an option

Purchased my Hublot from Raffi at Yorkdale mall and also had my Rolex serviced by them. I was really happy with their customer service plus the store looks gorgeous. I was assisted by Rana. She's an excellet sales.

Bright and vibrant store.

My Fiancé and I were so excited to start our ring design at Moissy in Toronto, but little did we know it would turn out to be the WORST EXPERIENCE EVER... After 8 trips out to the store because of countless mistakes we in the end got a full refund and are now starting the ring design in a more reliable store. It started with the wrong size in the band, then two resizing mistakes and also two chips in the band and diamond, that i was told was ''meant to be there''. Also after all the mistakes they would send us automatic emails to say our order was ready. Such bad customer service, not even a phone call. They made something so important to us feel like nothing in the end. The ring was so badly done it felt like a second hand ring. WORST EXPERIENCE EVER!!!!!

Very professional with many years of experience well educated about what he does, great customer service and most importantly great prices and deals i highly recommend.

Nice jewellery, good prices, very polite

Sales consultant was very helpful during my visit to the store. I felt welcomed and was greeted with a smile as soon as I came in. I received detailed product information during my purchase and was offered multiple options to choose from. Very warm atmosphere and friendly staff. Overall, quite a positive experience. Would definitely recommend this store location.

Tried to reach them many times by phone. Nobody answered the call and the voicemail box is full. Really bad customer service.

The diamond prices are IMPRESSIVE. I’ve bought multiple watches and jewellery from here. Really impressed!