Jewellery

I was all set to get my 2 bangles and 2 charms representing niagra falls however there was 1 sales lady and she was helping a very indecisive lady and told me she couldn't ring me up while the lady was still deciding on charms so she could reach her 125$ to receive free gift BAD customer service I knew what I wanted it would have taken minutes to help me while I already was there for 15mins waiting on indecisive lady good thing I can just go on line but she SUCKED 😣

Decent spot for souvenirs

So very happy with my beautiful ring. 💍

I upgraded my fiancée's ring and purchased an engagement ring from this store and placed it on layaway. We initially dealt with Ann who was very helpful and ensured we received the latest deals on the purchase price of the ring. When I went in to make the final payment and pick up the ring from another associate named Carolyn, I felt rushed by her. She didn't even take the time to ensure the address was correct on the appraisal which we need to insure the ring. She was aware we were travelling an hour from our home to pick the ring up and she did not have anything organized for us and did not even ensure the ring was cleaned and presentable. When my very excited fiancée opened up the box to expose the ring, she noticed the ring appeared very dull and scratched and was very disappointed with the appearance of the ring. I took it upon myself to bring the ring into a local jeweller to have it properly buffed and shined and it now appears brand new. Our local jeweller was amazed that Michael Hill sold such an expensive ring and did not take pride in the appearance of the ring upon sale. If this wasn't an upgrade and I used it to propose to my fiancé, I would have been even more disappointed as my fiancée even made a comment that it appeared that the ring was worn previously and returned to the store. I had a positive experience when we were shppping at Michael Hill for another piece of jewellery and the ring caught the eye of my fiancee when we were dealing with Ann initially. Ann was excellent, and their lawaway option made it affordable for us to purchase this particular ring. I would caution anyone going to this store to purchase an engagement ring and would encourage them to ensure the ring is properly buffed and shined before popping the question because I would not want anyone else to feel disappointed in such a beautiful piece of jewellery when it is not a daunting task to simply ensure the ring is clean and presentable for purchase.

Store for expensive jewelry and watches bought my wife a watch all the sales people crowded near me helped pack it it. Follow-up visit next day came back to adjust the band size was told they were to busy come back later in the new year store was dead and everyone was standing around. Poor sales people and service my wife was with me needless to say she us far less happy with her watch now she thought it was a high-end store before this

Great service. Helpful and efficient.

Very attentive. Wonderful staff. I went to this location after having a bad experience at another location. I won’t go anywhere else. Great people working at this location.

Me and my fiance had a custom engagement ring made at Kay's recently and it was the best decision by far. The whole process took about 6 months total and well worth the wait. It is a cushion cut morganite set in rose gold with diamonds around the band as well as around the gemstone. Perfect in every way. Thank you Kay's!

Don't recommend this store at all. I have spent considerable amount of money at Swarovski and asked for a return and they refused me because I was 3 days late on their return policy. Spent a half hour on the phone with Swarovski trying to help them understand I'm an international buyer and what not, but it seems the company is useless in providing customer support or catering to a customer's needs if you will. Background: Requested return (within refund period) within my country but since I purchased in the USA I wasn't allowed a refund due to currency conversion. Fine. Sent an email (within refund period) to Swarovski through their website asking on details on how to return the product as I'm an international buyer. No response, even till now. Planned a trip according to my itinerary to get a refund from this store, refused. $351 gone down the drain. Lesson to you, the reader: Think twice before purchasing from Swarovski because they can't stand behind their product and offer the kind of customer service you'd expect from a company of this "caliber". Bunch of cheapskates. Keep the money, I won't be back and won't recommend the company to others at all.

I've shopped at this piercing pogada for YEARS. Words can not describe how unsatisfying this place has become. I got a tri color gold bracelet for a gift, now keep in mind the one that i currently have in my possession will be the fourth one returned! I am doing NOTHING out of the ordinary besides wearing it. I am petite build so that's not a factor. Starting with the first time. As i stated it was a gift the first bracelet was thinner there were two options of course one was more expensive. They just broke, if it wasn't the clasps it was the actual links that the gold was around. Very very poor quality. The extended warranty was bought for extra money each time i would go back. The second bracelet i recieved from P.P was thicker and more expensive. I had the same issues clasps or links breaking. This last time i went in i was fed up the girl whose name was LECHE informed me i could not get my moneu back even though i had both receipts for th bracelet and extended warranty. She offered to replace it for the same thing. She knowingly gave me the cheaper of the two bracelets. This isnt the first time the employees of this kiosk have done this. On the third ocassion of bringing the bracelet back my boyfriend went to the kiosk where a girl that we didn't get the name.tried the same exact thing. She acted as though he stole it and was lying about buying the more expensive of the two. Saying that the SKUS didnt match. THESE GIRLS ARE INCOMPETENT. Beyond belief. Its sad because as stated i have shopped here for YEARS. I will NEVER purchase anything from this company. I would advise anyone reading this tp give it a second thought. Kays had a similar piece for 529 dollars we spent a little more money but it was well worth. Thank you LECHE for your incompetence and horrible customer service and also the other girls who did this to my boyfriend.

Great customer service and when you're promised something, you get it. Very highly recommend for all your needs

Helpful staff and a great selection of jewellery. Something for everyone. I love the PSIHII line, and the Uno de 50 line.

Why are they selling shiny rocks?????

Awesome staff here! Everyone knew what they were talking about. Showed me best sellers and popular charms, Fatima made great suggestions and made my holiday shopping super easy and fun! All the staff members were really nice and welcoming! Will continue to shop here because of the great customer service!