Jewellery

My amazing fiancé had Rita patiently source a 2.37 carat natural sapphire and then make my engagement ring, and I cannot say enough good things about it! Total showstopping work of art, nothing you see over the counter can compare to what Rita will create for you!

Tom does a great job with his shop ........ thanks

Awesome store. Purchased products online and it arrived in the time frame specified on the site.

Great store, friendly atmosphere.

Some jewelry looks cheap though the prices are high

Great customer service, fabulous work and free jewelry cleanings. They have gained a loyal customer.

The stores are excellent. Love their restaurants.

Cool

I am a big fan of Michael Hill, both in the products that they offer and the service that they offer their customers. I bought my wife's engagement ring and both wedding rings at Michael Hill. However, I would suggest that you shop at your own peril at the location in Woodgrove Mall. The service there is abysmal and the staff does not instill confidence. We dropped off my wife's engagement ring to be rhodium-plated, 2 weeks before we got married so that it would look its best for our wedding day. In hindsight, we should have taken it to another location, but we were getting married on the North Island and the only other locations on Vancouver Island are in Victoria. The staff at the Woodgrove Mall, do not give you the impression that they are organized or competent. After leaving the ring with Michael Hill Woodgrove, we left worried that we wouldn't get the ring back, but felt we did not have a choice because we couldn't get to Victoria. On another trip to Woodgrove, just prior to our expected pick-up date, we stopped in to see if it happened to be ready early. A Michael Hill staffmember proceeded to berate us for even asking about the ring before they had phoned us (to notify us that it was ready). We only asked if it was ready (it wasn't like we were demanding the ring). A couple days later, we received a phone call that the ring was ready to be picked-up. However, when we arrived the store (during mall hours) it was all closed-up. Granted, it appeared that the store was in the middle of a move between two locations in the mall. What I don't understand, is why the staff did not give us any instructions on how to pick-up the ring when the store was closed. I had to bang on the metal curtain that closed up the storefront to get the attention of staff inside. I finally got the ring back, before being shooed away. Staff made me feel like a nuisance for picking up the ring, eventhough they called us for a pick-up and our wedding was the next day. Throughout every interaction we had with staff at this Michael Hill, their service left so much to be desired. I am sure that this is not representative of Michael Hill's brand, as I've visited a half dozen other locations and never experienced this kind of service. Last but not least, we've had a couple problems with the ring since it was returned to us. We've had the ring inspected every 6 months in accordance with the Michael Hill service plan. The most recent one was in April (we're not due for another one for another couple months). Yet, a week after we got the ring back, one of the channel diamonds fell out, and was lost. Also, most of the ring is White Gold, but a small portion was Rose Gold. When we picked up the ring after being Rhodium-plated, the Rose-Gold portion no longer has its unique color and is indistinguishable from the rest of the White Gold. Rather than discussing these problems with Michael Hill Woodgrove, I feel better about waiting until I can visit another location that I am familiar and confident with. Very disappointed!

No pressure sales experience for me. Helped me find what i was looking for. Highly recommend this location!!

My husband and I recently visited the Nanaimo store regarding a wedding ring repair. The ring is over 40 years old. The service that we encountered was truly exceptional. Diane was so very helpful and accommodating which was really appreciated . Davina and Nina attended to us on the pick up of the ring and they kindly cleaned my engagement ring and another necklace to match the sparkle of my repaired ring. I can't thank everyone enough at the Nanaimo store for their wonderful service. I look forward to spreading the word about the great service at Paris Jewellers in Nanaimo to anyone who will listen! Thank you so much for making my day!! Cheers, Sue Billington

Excellent customer service and selection with a great warranty program

Love this place they always have the most unique items and everyone there is very helpful specially when I need something for the wife and don't know what to get, Rhonda and her crew always steer me in the right direction, give them a look next time you are looking for that perfect something

Was quite disappointed in the quality of the product I purchased. It came apart in my hand before I even left the mall. I went back and they would not refund, I had literally just left. Offered an exchange but did not have another of the same item I had purchased... Was told buy the seller, just glue it, it will be fine. Thanks I just spent 90$on a product I have to take home and repair. If I were to buy anything else from this company I would inspect the heck out of it prior to purchase... But that is a big if.