Jewellery

I love to shop online

Friendly and helpful staff, never felt pressured to buy anything. Enjoying going here and looking around.

Poor service

I liked my experience it was litty everybody was super nice

Me and my family have been in the store four different times and each time we have received terrible service. Often just being ignored and when we did receive service it was plan terrible. We will never be going into this store again.

The staff are so friendly and helpful! The jewelry is excellent quality and is beautiful! I love the new releases they have every season. It never disappoints!

I have had the pleasure of ordering many beautiful items from Sara Reynolds Jewelry. Every single item received has been stunning, unique, and loved by everybody who has received them. Sara has a unique style to all of her pieces, and the handmade quality is perfect. She has always been such a joy to work with over the phone, and I love when I get the chance to order custom jewlery from her. She works hard to customize the piece to exactly what you’re looking for. Everything I’ve ordered has been shipped out and received in a timely manner. I look forward to doing more business with SRJ in the future. I encourage everyone I know and come in contact with to check out her website. I love to fully support artists who run their own businesses, especially those with a dedicated vision. SRJ is at the top of my list!!! Easily 5 STARS!!

In November of 2016, my husband and I decided to upgrade my wedding ring. Since we bought our original rings from Kay’s at Southridge, we thought we would stay loyal. I picked out my ring within an hour of being there, I was so happy! However, everything after that was beyond horrible. We signed up for a Kay’s credit card because we were told of the great financing opportunity they had, who wouldn’t want special financing, right? Wrong. By the time we received our first bill we were hit with a bunch of interest, after being told that IF we weren’t able to make the first payment to qualify for the 18 months no interest the interest amount would break down to about 2% of the bill a month. Wrong again, try like 26-29% interest a month. By this time, my ring came in but the wedding band and the ring were separate after I had specifically asked for them to be soldered together – but who wants to wait more time to wear their new beautiful ring?! I sure didn’t, so I settled. In the meantime, my husband was disputing the charges with Kay’s and we ended up returning my beautiful ring after going back and forth for about a week of exchanged phone calls, pointless conversations and being told that we were incorrect by the sales team at Kay’s – the woman we bought the ring from actually stonewalled us at a later date when we were there checking up on where our other jewelry was, great customer service! Since we put jewelry towards the new purchase, we had to wait to get it back in order to get anything else. Lucky for us, Jared’s is the parent company to Kay’s and the manager at the Brookfield location took over the headache of dealing with the rude behavior from Kay’s at Southridge. A year later, I found out that at the time of purchase, the sales person signed us up for the insurance that protects the payment if I were to lose my job, or were unable to pay for some reason. Well, fun fact, I never agreed to this coverage. So here I am, 13 months later with no resolution to the ‘premium’ charges that I have been accruing. Why is there no resolution? Well, since Kay’s changed over to Comenity bank staff no longer can view your credit card information, the new bank can’t change anything related to insurance and the insurance company can’t touch anything that was charged prior to 10/1/17 because they are no longer partnered with Kay’s. Come to find out, when we returned the ring, even if we would have signed up for the insurance, it doesn’t cancel automatically with a return – you will continue to get charged if there is any type of balance on the card (which there was from our awesome experience with the East Towne Mall location!), and you only have 30 days from the original purchase to cancel this insurance according to the insurance company. Yes, shame on me for not paying for attention to my billing statement – but when the charges are so minimal who sees that until it’s too late on the paperless system.. but shame on Kay’s for being deceitful! Now I am stuck paying for something, WITH INTEREST because I am out of my 12 month promotion from the East Towne purchase – LESSON LEARNED and I hope that someone else who reads this stays away from the sneaky behavior of the Kay’s Southridge sales team or at least goes in with a little more knowledge of what to look for when making a purchase with them. On a side note, not all Kay’s locations are dishonest – just this one… and who knows, maybe there are different staff there by now, for your sake I sure hope so!

Got my engagement ring here and was great helped me out with picking the sizes and everything else that goes with it

Went last night. Two women working and they never acknowledged I was there considering I was the only one there. Very rude. I walked out and won't ever give them my business

They sell fake gold. I bought a "10K" gold necklace for $250 back in 2000 from this store in Southridge Mall. I went to sell it today, only to find that it is merely gold plated. They ripped me off completely, and there is nothing I can do about it. Avoid this store! Their "deals" are so cheap because they sell fake products.

Amazing

Only if you mean it

At first my experience was bad with this company. But as soon as I ask to speak to a supervisor everything was settled. Great company, you just have to talk to the right people!!!!!!!

I would NEVER do business with them again. I stopped by tonight to pick up my engagement ring that was being fixed (which they NEVER called me about). I walked into the store (there was no one else in there) and the lady at the front looked at me, said NOTHING, and started heading towards the back. She directed someone else to help me although she was doing nothing (aside from being rude of course). Extremely UNimpressed here. You do not spend that much money to receive such POOR service. 😡