Car Rental

Friendly staff

Awesome

Good selection of cars and availability on short notice.

Totally unprofessional when answering the phone. WOW.

Great customer service and great for pricing. Also i would like to add. They are the only company that will help you if you don't have a credit card. My wife and I had to go down south for a medical appointment and National, Avis and Budget all basically laughed at us for not having a credit card. Tish got us fixed up and even opened the door 10 minutes earlier than the open time.

Jared LeFeuvre assisted me with a car rental for 3 weeks. He gave clear expectations, was very helpful and extremely friendly. I was very happy with my experience with the customer service and with Enterprise in Sault Ste. Marie. Both the Great Northern Road location and the Airport location. Thank you for making my car rental experience an easy one!

An unauthorized and unknown charge of $350 for a security hold was put on my credit card. I have given my credit card to other rental companies but my card is never actually charged the security hold if car is brought back in the condition it left. This car came back as we got it and now I have to await the 350 charge to be returned back to my card. This is also a 350 charge that we were not made aware of. Don't bother calling AVIS customer service. They can't tell you where in the rental agreement you initial this fee that is at the discretion of each inidvidual company I might add. But even the Supervisor at AVIS customer service stated we should of never been charged more than 200 as our rental was only $56, no extras and we filled up. After I asked Customer service 5 times where on the rental agreement I authorized a $350 charge/hold on my Credit card that the young man at the counter ALSO failed to mention she refused or couldnt answer and basically insinuated I was lying as I was told. Even though she apolohized 5 min earlier that I wasn't. She then said it was in the rental jacket and hung up on me. I guess in their eyes if you are given the rental jacket as you are walking out the door then consider yourself informed. $350......Never! Read your small print folks if you deal with this company. But according to the jacket.....you should be informed of the fee and it is suppose to be on the rental agreement. Neither was done! We'll stick with Enterprise. So helpful, never rude and everything up front!

Rented a 16 foot moving truck. The cab wasn't clean and the box wasn't swept out.

Pleasant staff

I was helped by Brandon Roy and he made my day! I went in hopes of renting a Jeep Wrangler for the day after reserving an economy car. Brandon was very willing to accommodate my request. He went above and beyond for me! I would recommend enterpise in Sault Ste. Marie and I will use them every time that I visit my family in the future. Thank you for the excellent customer service!

Mercedes (rep) provided my friends and I quite possibly the greatest customer service experience that i have ever encountered and I am in sales! We had 2 friends who flew in 6 hours late and came in after the car rental places had closed. Mercedes thought completely out of the box and was able to get us a car at 1am in the morning. 5 star service all the way

Outstanding service. We will certainly rent a car from Avis due to tge staff here. Thank you.

Rent from them every year returning from the DALMAC bicycle tour to Lansing. Last year I was an hour late, they were closed, but reopened to let me pick up the car and saved me TONS of time. Thanks so much!

Car was what I ordered. Positive friendly people. Quick service.

Easy , no hassle rentals. Great customer service

I got into an accident on Christmas Eve and Had to get a car Charlevoix enterprise office and Robyn was amazing she helped with everything and even when I had an accident with the rental car she was nice about everything and even when my credit card company was being a pain she worked with me and them. I would highly recommend them to anyone!

Good management ..prompt and good service