Jewellery

I've been a regular and frequent customer at People’s for my daughter's jewellery. Despite receiving less than satisfactory service during every visit (half the time I’m ignored and am left to figure things out for myself until I flag an associate down when I am ready to make my purchase), I have continued to show them patience and loyalty as a customer. However, the service I received this most recent time was absolutely disgusting, and I refuse to let it slide. People’s does not care for customer loyalty or keeping their patrons happy. I returned to People's today after purchasing a pair of earrings less than a week ago that have left my toddler's ears BLEEDING and COMPLETELY SWOLLEN. It took me nearly 45 minutes to remove the earrings this morning because my daughter was in that much pain. Following the removal, I was dealing with an ear that would not stop bleeding and needed to be iced for 20 minutes. The response I got from Sandra, the manager at the ERIN MILLS TOWN CENTRE People's location was completely underwhelming. She simply said, "all we can do is return the earrings", before nonchalantly walking away and leaving me with a clueless store employee named Sima who ALSO did not offer a proper or caring apology to me and my child. Not until after I asked for their names did I get some "sympathy" for the fact my daughter's ears were that bad. WHY did I only receive a "We're so sorry!" AFTER I asked for your employees' names, People's? Is this how you train your staff to respond to a concerned and unsatisfied client who experienced a MEDICAL ISSUE from using your products? CLEARLY, your company does not care about giving your loyal customers the highest quality of service. So much for 14K gold. You have lost a customer, and I intend on sharing this story with everyone so they are aware of 1) the poor quality of your products, and 2) the disrespectful behaviour you allow your employees to show your customers.

Great customer service. Will always ship there :)

Love my engagement ring. Absolutely stunning and such an amazing price. They are honest.

Unparalleled experience. Great collection of jewellery, great advice, low prices compared to big shops and awesome hassel free service. Thanks a lot. I am repeat customer.

Great costumer service, I have been going there for the past 15 years

Heavens is amazing. Purchased my anniversary band from there few months ago. Ask for Mayra or Roop. They all are honest and provide you with necessary info about the product. Also they do excellent jobs for repairs. I love this place and I am definitely coming back with my sister for her engagement ring..

We've been dealing with Dave and Kim for at least 20 years! They've done regular checks and maintenance on my diamonds, and helped recreate some pieces my parents had stolen as well as making some custom pieces for me. Excellent people, excellent prices!

Got my chain repaired and "fixed" here. I got it back and the transformation was astounding!

Beeta was sooo helpful, and they have such awesome variety in their store. It was soo convenient for me to purchase last minute items. Thank you so much for all your help.

i went with my daughter and there is an old man working there ,doesn't know how to greet or talk and he is very rude to customers and i will not recommend this place.......rubbish place ,i think they should replace that stupid old man with some more experienced and well behaved sales person.

Amazing jewelry design and variety with excellent customer service....