Jewellery

Great selection and excellent customer service. I always appreciate their experience and expertise when it comes to custom jewellery. If there was a 6th star they definitely deserve it!

Best store in town and very professional people

Great jewellery at great prices

Good work, prompt service and fair price.

horrible customer service !!! a bunch of girls that dont know how answer a question or actually do anything to assist in resolving an issue

Jose very nice and gives good service!

Fast & friendly service, and very knowledgeable & skilled staff. I will definitely be returning.

I've been going to Jack's off and on over the years and whenever I show up they've always been friendly and treated me really well each time. I like their selection of tools, and their leather goods can't be beat! I can always find what I'm looking for when I'm there. I'm sure that I will be back to Jack's again in the future.

Tim has been exceptionally accommodating with tight timelines. He has an incredible eye for detail and can create beautiful custom jewelry to complement personal taste. Very professional and a genuinely wonderful person to chat with.

Unique fair trade goods from all over the world.

Always friendly, fast and professional, extremely good customer service and great work done at a fair price.

Was quite disappointed in the quality of the product I purchased. It came apart in my hand before I even left the mall. I went back and they would not refund, I had literally just left. Offered an exchange but did not have another of the same item I had purchased... Was told buy the seller, just glue it, it will be fine. Thanks I just spent 90$on a product I have to take home and repair. If I were to buy anything else from this company I would inspect the heck out of it prior to purchase... But that is a big if.

I am a big fan of Michael Hill, both in the products that they offer and the service that they offer their customers. I bought my wife's engagement ring and both wedding rings at Michael Hill. However, I would suggest that you shop at your own peril at the location in Woodgrove Mall. The service there is abysmal and the staff does not instill confidence. We dropped off my wife's engagement ring to be rhodium-plated, 2 weeks before we got married so that it would look its best for our wedding day. In hindsight, we should have taken it to another location, but we were getting married on the North Island and the only other locations on Vancouver Island are in Victoria. The staff at the Woodgrove Mall, do not give you the impression that they are organized or competent. After leaving the ring with Michael Hill Woodgrove, we left worried that we wouldn't get the ring back, but felt we did not have a choice because we couldn't get to Victoria. On another trip to Woodgrove, just prior to our expected pick-up date, we stopped in to see if it happened to be ready early. A Michael Hill staffmember proceeded to berate us for even asking about the ring before they had phoned us (to notify us that it was ready). We only asked if it was ready (it wasn't like we were demanding the ring). A couple days later, we received a phone call that the ring was ready to be picked-up. However, when we arrived the store (during mall hours) it was all closed-up. Granted, it appeared that the store was in the middle of a move between two locations in the mall. What I don't understand, is why the staff did not give us any instructions on how to pick-up the ring when the store was closed. I had to bang on the metal curtain that closed up the storefront to get the attention of staff inside. I finally got the ring back, before being shooed away. Staff made me feel like a nuisance for picking up the ring, eventhough they called us for a pick-up and our wedding was the next day. Throughout every interaction we had with staff at this Michael Hill, their service left so much to be desired. I am sure that this is not representative of Michael Hill's brand, as I've visited a half dozen other locations and never experienced this kind of service. Last but not least, we've had a couple problems with the ring since it was returned to us. We've had the ring inspected every 6 months in accordance with the Michael Hill service plan. The most recent one was in April (we're not due for another one for another couple months). Yet, a week after we got the ring back, one of the channel diamonds fell out, and was lost. Also, most of the ring is White Gold, but a small portion was Rose Gold. When we picked up the ring after being Rhodium-plated, the Rose-Gold portion no longer has its unique color and is indistinguishable from the rest of the White Gold. Rather than discussing these problems with Michael Hill Woodgrove, I feel better about waiting until I can visit another location that I am familiar and confident with. Very disappointed!

Excellent customer service and selection with a great warranty program

Bought myself a gorgeous watch from here, can honestly say that I’ve never been so happy with this purchase, I had EXCELLENT service with the store manager, Justin.