Courier

Terrible service in Penticton, BC...twice, I've barely gotten my parcel; they don't ring the intercom or leave a message. My phone number was on parcel...they didn't phone. I had to go and pickup at depot on last day before it was to be returned to sender. I'm checking with seller from now on before purchasing; if it's Purolator; I buy elsewhere. My neighbour went through the same problem just a week before me.

there needs to be a zero star! I have just read the other 65 reviews. 90% read the same as mine...and the company responses are all the same..."I'm sorry..." Seriously!!!!??? with this many complaints...the same complaints ...DON"T BE SORRY...DO SOMETHING!!!!! You either have no delivery people or really bad ones. Either way, your company sucks, here is Kamloops, and you clearly don't care. For a year and a half (how long I've lived here) purolator doesn't deliver to my house. Granted, I have a fairly steep driveway which is clear in ALL weather because of the slope, but all other delivery companies deliver, always, no exceptions. Purolators excuses are weather, nobody home (when we are), any and all excuses. I had to cancel my amazon prime subscription because they use purolator for delivery, until this contract is done. I am not the only one with problems with this company. I don't know whether the delvery person just goes home then fills out 'couldn't deliver' notices but I hope they close this office. WORST CUSTOMER SERVICE EVER...USE ANY OTHER COURIER IN TOWN

Friendly, on time, courteous service. Thanks guys!

Awesome experience and travel on wheels at its finest!!

this FedEx is INSIDE the Home Hardware...no outside signs or whatsoever spend 30 mins looking all over the area.

Lousy company. Stupid hours. Can’t tell me where package is. Not happy at all and will not use this service again.

If I could give it no stars I would. The time is 5:17pm. I have a return item from an online purchase, pre labeled, pre packaged, pre-paid, ready to go. The shop is closed. Time on the door says 5:30pm closing. Odd how that happens, this is the worst ever UPS location I have ever used in the greater Victoria area. If you can go elsewhere, please do! This place/franchise does not deserve your time or business. Thanks for not being open during the posted time you said your open.

If I could give this company negative stars, I would give them -5. Absolutely terrible service. I've had nothing but trouble with this company since Amazon started shipping with them. Most recently, for the last five days in a row, I've had attempted deliveries between 8:30 - 9 in the morning. I work into the early hours of the morning and sleep late as a result. I phoned T-Force to have the delivery time changed the afternoon, and the next morning my buzzer is ringing at 8:30 in the morning. Upon phoning them again, they confirmed that there was a note on my file, but there was obviously no communication between the call centre and the drivers. The phone number listed for their local warehouse is invalid, so I have no idea how to get in touch with someone local without showing up at the depot in person. I've left a scathing review of this courier with Amazon as well in the hopes that they will reconsider their use of this courier service. I would feel better if they just left my package outside my apartment building and let me sleep.

A lot of people seem to be giving this specific location a low rating because the delivery person didn't ring the door bell. That's not entirely fair as that would be an issue with the driver, not the staff at this location. The staff here are very kind. They're very patient and will assist you filling out paperwork and creating a shipping label on their computer. If you don't have a tape gun they will lend you theirs. If you receive several or a heavy package they have a loaner hand truck and dolly. They will remotely open the front door if they notice you struggling. They say hi when you come in and bye when you leave. The staff here are literally the nicest. My rating reflects that.

Unprofessional & rude.

These people are crooks, do not sue them they over charge and Pad the boxes to make the prices triple what they should be. Do not use these people ever. I could drive to Victoria from Vancouver for less money than they charge. DO NOT USE.

Had a delivery and pickup to negotiate and the guys were super efficient and friendly. I would totally recommend the company for all your moving needs.

Nothing good to say. At all. Parcel in limbo. No updates. Contradictory responses and instructions and claims by customer service (who provide nothing by frustration, obfuscation, and read rationalizations and vague non-specific excuses from a book that don't actually address the question or help). Was notified at Wed 6am it would be delivered Wed by end of day. Took day off because parcel needed by weekend. 9am, notification arrives that they didn't put it on the plane from Van to Victoria. No updates since. Customer service won't go beyond telling me they have no way to contact locations or to check status, and even going so far as to tell me they don't even have phone numbers for local depots. Told yesterday to call last night and it would be delivered today. Waited till this AM, and still no info, no actual support. I've booked a 2nd day off (this parcel is that important), based on yesterdays conversation. I cannot book Friday off (can't afford to), which means my parcel that's 'impossible to hold at the depot til a delivery attempt is made' (or contradicting themselves, that I can do it online - though the local depot isn't listed as a place to have it held for pickup - and to use the 3rd party locations, a $6+undefined transportation costs, and a 24-48 hour delay makes this impossible (They refused to 'transportation costs' and how they are calculated, what they're based on, or even a range it might be within - but I have to give my cc info and except fees nobody else charges without knowing what those fees are). Oh yeah, of course they are only open business hours, which makes it impossible for me to pick up at their depot without taking more time off work, since they're closed on weekends. As a formal retail manager who had to use UPS years ago, they were frustrating then, showing up before or after business hours (it's a mall!), leaving parcels outside of locked/closed gates (without permission to do so), and consistently rude drivers who went so far as to yell at us to hurry up, hit crushed and damaged boxes carefully within the rest of the shipment, etc, I have don't my best to avoid dealing with this customer-abusive company. As an individual who works M-F business hours, they are even more of an exercise in frustration and inconvenience. They were the only choice for shipping from the company I had no choice but to deal with, else I'd have gone with Canada Post/national post offices as I've done for 15+ years happily and with better service, more consistent delivery times, and much much more friendly and helpful staff from the actually delivery person to the local branches to 'customer service folk'. While not perfect, they look like 10 stars compared to UPS who I'd rate -5 stars, if possible.