Jewellery

I would have to say this location is a disappointment. Had been given a gift of a necktie clip a couple of years ago. Went in ( I was in the mall for the lego store), was ignored by staff who were too busy talking to each other, just wanted some information on the clip about being able to buff out some scratches. After finally getting someones attention I was told it was not from this location and would have to go to wherever it was purchased from. I explained it was a gift and did not know the exact Birks and was given a sorry and the location of the downtown store. I feel uncomfortable giving a bad review but this location, not sure now looking that it is called Birks Maison Birks - perhaps some sort of outlet also judging by what was inside - is not up to par with the rest of their locations. I would suggest going to another location.

Good stuff

Very friendly .

Do not take a watch here to have the battery replaced. The owners wife totally wrecked my husband's watch. When I went back to get it fixed all I got was attitude from the owner-did nothing to try to fix the problem. The owner's father who had the business before would be quite ashamed of his son for his customer service and poor attitude.

The ring that was made for me was absolutely beautiful I love it!

I love this store, especially the new location. Great friendly staff.

Love snowflake!! Best store in London.

Rude tall blonde lady: = Bad customer service. The man who works there is very nice and polite tho !(:

Unfortunately I had quality issues with a ring I purchased from Poags; it happens. Jim and his team worked with their supplier to quickly present me with several great solutions to the problem and we had a fix by the end of the day. A bad situation turned into a pleasant and easy experience. I have purchased several products from Poags and the service has always been fantastic.

Great People… I came in to change the batteries on 2 Movado watches and incidentally I noticed they had watch bands that fit the Movado's and requested to change them. I picked up the watches and they forgot to change the batteries… I called back and they acknowledged that it was a "human error" and requested for me to return to rectify the situation. The situation was resolved and they did it NO CHARGE to compensate me for the inconvenience. Now that is Customer Service! Thank you Lesser Brothers Jewellers and it is good to know there is a great watch maintenance store in Ingersoll managed by great people, I would highly recommend them for their quality workmanship, warranty and use of high quality products (like US made batteries vs Chinese batteries) at great prices. -- Laci L

If I could rate it 0 I would. Back in January I picked out a promise ring for my girlfriend, it was a nice silver diamond ring. I got it for a reasonable price, but my girlfriend was a size 7 and apparently they only had a size 6 in the store and that's all the carried. I decided I'd take my chances and see if it would fit snuggly but I purchased the warranty incase I needed it to be resized. Well sure enough it did, I went back and they said that I would have to pay another 100$ for a shank to be added, and even though I was told the warranty would cover it they denied it. I decided not to have it added on after arguing with the girl saying the price of silver was only .54/g and she kept throwing in labour and shipping and other stuff. I ended up just getting it resized but before I did I reminded them to put on the rohdium plating afterwards. 3 weeks later I pick it up and they say it's all done I ask about the rohdium and they assure me it's done. After one day the ring started turning black. I only assumed that they didn't put the rohdium on it was starting to react with stuff. So fast forwad a week my gf has stopped wearing the ring and we decided to go to people's on Tanger and right away they said the Bayshore people Infact did not Dip it in rodhium and that they would polish it and dip it no problem and get it back to me as soon as possible.

HORRIBLE SERVICE. Unhelpful staff, ridiculous lines, very rude environment to be in.