Car Rental

My first impression of this company was positive, I had received great customer service over the phone and I was under the impression that everything was set up and I would have a rental for the week while my car is in the shop. However, once I got there I was asked questions about my insurance policy that were not even mentioned to me once over the phone and this resulted in over 2 hours of sitting at Enterprise while trying to figure out the insurance confusion. After hours of calling and miscommunication I was not granted a rental which was V E R Y inconvenient because I was under the impression that they had all the information they need upon my arrival and it was going to be an easy and fast process. I recommend they ask and get all the information necessary for the rental process before the customer arrives understanding that they will have a rental. It is also very upsetting that before they were even done the process they had me pay the $150 deposit that will now have to be mailed back to me considering I do not have a vehicle to drive back to enterprise to get my money back. Extremely frustrating and an absolute waste of my time.

Best car rental around

Rented a oneway vehicle for a trip to yyc. I had reserved an economy car and the only vehicle they had for me to take was a small truck. The increased gas cost was an unwelcome surprise.

Failed to provide me with a car not impress

Enterprise car and truck rental in lethbridge the staff is very poilte and knowledgeable in their services and all of their rental vehicles. The staff is very patient in explaining their rates and the vehicles are well cared for. The rental rates are very reasonable at competitive prices. I highly recommend enterprise to everyone and meet all of your rental requirements. I'm very satisfied with this company and its the only rental company I do business with because they meet all of my rental needs. I give it 5 stars.

Very friendly fast and easy to deal with employees!

Great & friendly service. Met & exceeded all my expectations

Good if you need to haul stuff

My favorite car rental agency.

We only trust this office for our rentals. Chevy Malibu was amazing... I loved it and I really appreciate being able to walk in as a gold member and walk out fast. The guys there are helpful. The stand out is Mark and maybe because he's been there the longest. I think its more that he always treats me with so much kindness.

The previous review was not for enterprise. It was meant for drive time. There was a glitch for some reason. We unfortunately have had to rent from enterprise often due to our cars being down. This enterprise. Has been more than accommodating. Sorry about the reviews being mixed up. No idea how that happened.

O stars Terrible! Rude service. No car. Very, very disappointing :(

Emily was incredibly helpful - so informative, friendly, and patient with all my questions! Customer service is a highly underrated attribute, but Emily delivered it to an exceptional standard. I called only to confirm the location address in planning a trip to Michigan, and left our phone call with more answers around fees, booking, location comparisons, and potential discounts than I could have expected. More companies can use an employee of this caliber - Thank you again, Emily!

Very very good service. Helpful, fast and no problems at all. The price is a little but higher but it worth it. Feel very comfortable all the time and defintely I will rent a car here again. Also high variety of different vehicles.

Best gas mileage car ever. Especially for 1200 miles in 3 days. Customer service was great.

I had a awesome rental experience. They worked with me when I couldn't get back in time. Definitely would recommend.