Jewellery

I bought a ring for myself and after week of owning it the stone came loose and needed to be reset. This process took 3 weeks and upon reopening it was loose again, effectively wasting my time. I attempted this again after some time, only to be met with the same result.

Tried to contact them through their website (has a form instead of a direct email) about their watch repair services but did not get a response. They are located within the Loblaws by the east entrance and unfortunately one of the few places listed in Pickering offering watch repair. I think Hudson's Bay has services still if you need alternatives.

Called to ask about watch resizing and was told "ma'am, it's 6pm on a Sunday. Goodbye". Totally rude and uncalled for. Hours are not posted for this business, maybe they should be.

This jeweller is very dishonest and doesn't deal in good faith. As far dealing with customers he is a rip off artist. He will cheat you if he can so my advice would be to find a reputable jeweller who you can trust with your money and especially your gold . Buyer beware.

I have been going to Igor at European Master Goldsmith for years, and he always gives me top shelf customer service at very affordable prices. Recently, I asked him to make a custom ring from just a picture. The name of his business is a true reflection of who he is... a master goldsmith. The ring he made from scratch is absolutely gorgeous. He worked within my budget, and I was pleasantly surprised when an independent appraisal showed the ring had a market value higher than what I paid. A++

The whole Graziella team is amazing and wonderful to work with! The wide selection of pieces offers something for any budget. Their knowledge, quality and creativity with custom jewelry is absolutely outstanding! I adore the engagement ring my fiancé designed with Alex and get compliments everywhere for the unique design! Graziella always offers a great experience.

Fantastic service! Blue Jays fans. Very nice people.

I found amazing gifts for both my Mom and my better half in the same place, They also have great deals ,thanks again.

I just bought my bridal set at this location earlier today. I went in 3 times and Susan was super helpful and patient. She explained my nickel allergy and made suggestions as to what I could do. She patiently let me try on anything and almost everything in the store dozens of times before we decided on a set. She was very friendly and I never felt pressured and rushed to buy. Will be going in for a resizing in the next few days. Hopefully that'll go as smoothly as the rest of my experience here.

Best price in the mall, ive boughten jewelry for my girlfriend here a few times no issues Short warranty no refunds but never had issues Very easy to work with and nice all around

First time buyer from this brand of jewellery stores. Overall it was a good experience. We did drop off the ring to get it resized so I will update the review how it goes. Friendly staff and no complaints. Purchased a morganite stone ring. My instagram @agentselva

Great store. The customer service is excellent. The manager was so understanding and helpful when it come to my bridal jewellery dilemma. Thanks for being so awesome and hiring such awesome people Icing.

I came here with my fiancé to pick out an engagement ring. Started with a basic idea of what I wanted. Rather than agree to it (a pearl) and get more money out of me when I would need it replaced every 5 years from chipping and wearing, they helped steer me away, though didn't refuse to do it. Since I was back to the beginning they helped me the whole way through looking at different stones, patterns, metals. Not once did I feel rushed or upsold or pressured. Once we had it planned out they sent in the ordered and called once they got confirmation. 4 weeks later it arrived, even better than I could imagine and at a price even more reasonable than I could imagine. I recommend this store to anyone and everyone. I will be back again in the future for any other custom jewellery needs.

Great store with a good brand selection of items. Salesman I dealt with was personable and fun and made the buying experience a pleasure. What more can I say.

Friendly staff, horrible prices. Saleswoman informed me that gold items were priced by weight... upon asking the weight of a piece and being given the price, it was about a 400% mark up on the actual weight value. Now I understand they cannot make money selling at spot price- but a 400% mark up is fairly excessive considering prices elsewhere. Went to the Pickering flea, got an identical piece- same style and weight- for approx 65% markup of spot value. If your an educated jewellery buyer don't even waste your time going in.

Excellent service, friendly people!!! I had my watch crystal replaced and it turned out better than new.

I would recommend anyone to kens jewellery these guys are awesome price is great and turn around time is very good when you go into to the store the make you feel warm and welcome take it from me I make stuff all the time but one lucky day I walk into the store and now I still shop with them.